Customer Service

Dynamics 365 for Customer Service

The Microsoft Dynamics 365 customer service solution provides personal service for your customers, both by phone and by e-mail, through social media or on your website. Thus, your staff always have access to up-to-date and complete customer information.

Dynamics 365 for Customer Service gives you:

• Direct insight into all contact moments with your customers;
• Clever tools for self-service, communities and knowledge databases for your customers and staff;
• Location-independent access to your customer service at any time;
• User-friendly software;
• Fast and practical analyses of your customer service data;
• Insight into customer sentiment and current issues thanks to, among others, links to social media.

Resulting in:

• A better, consistent customer service;
• Staff working more efficiently and more contentedly.

Among other things, the Customer Service application provides much more useful features for your installed base. This way, you can perform clever analyses and record not only notifications but preventive maintenance as well. The module is connected to your Field Service and PSA module, so that you will always have a complete picture of your customers’ activities and projects.