Enhanced insight into all outstanding support requests

Workstreampeople is a Microsoft Partner that supplies businesses across the world with contact centres that are fully integrated with Skype for Business. They are using a partner network to market and sell this software.

For this client we first tackled the sales, quoting and invoicing processes in Dynamics 365. We made use of Xperido, which particularly renders the invoicing process more efficient.

Apart from the sales process, we have organised Workstreampeople’s entire support process, including a portal that both clients and partners can log into. As a result, Workstreampeople gained insight into all outstanding support requests, and clients are able to submit new requests.